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How jomkiss4 Handles Your Personal Data

Your account data stays with us — not shared, not sold. This policy covers what we collect when you open an account, fund it via Touch 'n Go eWallet, Boost or GrabPay, and use the lobby, and it tells you exactly how to access…

Data collected at account openingPayment data via Touch 'n Go eWallet, Boost, GrabPayYour right to access or deleteCookie controls in your browserContact path for data requests
jomkiss4 How jomkiss4 Handles Your Personal Data
DATA REQUEST CONTACT

Reach Us About Your Privacy

To request access to your data, ask for a correction, or submit a deletion request, use any of the channels below. We aim to respond within the timeframe required by applicable law. Have your account details ready so we can verify your identity before processing the request.

Live Chat Open the chat widget from your account dashboard. Available during operating hours — the fastest path for account-linked data queries.
Email Support Send your data request to our support address. Include your registered account email so we can locate your record and respond directly.
Account Settings Some data — like contact details and communication preferences — can be reviewed and updated directly inside your account settings without contacting support.
DATA HANDLING PRACTICE

How We Protect and Manage Your Data

We apply SSL encryption to all data in transit, including payment flows through Touch 'n Go eWallet, Boost and GrabPay. Account access is protected by OTP verification at login. Here is what that means in practice for your data.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences in your browser settings at any time.

Account Security

Every login triggers an OTP sent to your registered mobile number. We do not store your full payment credentials — only a tokenised reference returned by the payment processor.

Data Retention

Active account data is kept while your account is open. After closure, we retain records for the period required by applicable law, then delete or anonymise them.

Your Rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion. Submit your request via live chat or email and we will verify your identity before acting.

Common Questions About Your Data

These are the questions we hear most often about how your personal data is handled on this platform.

We collect your name, contact details, and the payment method you register — such as Touch 'n Go eWallet or GrabPay. Device and session data is also collected to secure your account.

We do not store your full wallet or banking credentials. Deposits via Boost, Touch 'n Go eWallet or FPX return a tokenised reference only — your actual credentials stay with the payment provider.

Contact us via live chat or email with your registered account details. We will verify your identity and provide the data within the timeframe required by applicable law.

Yes. Submit a deletion request through live chat or email. We will process it after identity verification, subject to any retention period required by applicable law.

We share data only with payment processors and fraud-detection services necessary to operate the platform. Those parties are bound by confidentiality agreements and cannot use your data independently.

Cookie preferences can be managed directly in your browser settings. Session cookies are required for login; analytics cookies can be disabled without affecting your account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.